ICHP Impact Report 2021


We have now published this year’s ICHP Impact Report, showcasing our the highlights of our work from the last 12 months, a period which saw COVID-19 continue to dominate healthcare both locally and globally.

When the pandemic first took force in March 2020, we refocused most of our efforts and capacity to support efforts in North West London, including operational support to the incident command structure and data modelling and analysis to support rapid decision making. However, over the last 12 months local priorities have shifted to focus on the wider implications from the pandemic. This includes addressing disparities in vaccination rollout for our diverse population, remote monitoring of patients impacted by Covid-19 and the remodelling of safe, local non-emergency care at a time when face-to-face contact has been extremely limited. We have continued to adapt our offer to support our members and clients to tackle the crisis as effectively as possible, and our strong expertise in analytics, strategy, project management and communications have continued to be invaluable to their response to the pandemic.

Key achievements include:

  • Providing operational and strategic support to enable over 1 million vaccinations to be delivered in North West London
  • Supporting the sector to make the best use of volunteers for vaccination centres in areas of low uptake, with over 18,000 volunteer tasks completed
  • Creating standard operating procedures which supported over 90% of North West London care home residents to get vaccinated
  • Led the rapid horizon scanning and deployment of an innovative vaccination booking system (before the national system was ready), leading to over 10,000 appointments
  • Working with the North West London Integrated Care System (ICS) to set up the Post-COVID Assessment and Recovery Service, launching three acute specialist assessment clinics and six community multidisciplinary teams, managed through an integrated pathway
  • In partnership with AstraZeneca and HUMA, setting up virtual, at home wards for over 150 patients with Covid-19 and supporting the discharge of thousands of patients from hospital
  • Leading the creation of the North West London Safe Tracheostomy Care Collaborative (NWL STCC) and the implementation of three vital safety interventions across the relevant settings, ensuring Covid patients received the safest care possible from all staff.