Biography

Rich has extensive social research experience across healthcare, local government and the commercial research sector. He began his career in research agencies such as Ipsos and Kantar, before moving client-side to lead on local government public health intelligence and research.

He later joined Surrey Heartlands Integrated Care Board as the lead for research and insight, where his work received national attention. He worked closely with NHS England and The King’s Fund, receiving awards for spearheading innovative methods in public engagement.  He also spent time as the Insight and Feedback Lead at NHS England, shaping approaches to understanding patient and public experience at a national level.