Biography

Chanelle joined ICHP in August 2022.

Chanelle is a Service Designer working to improve health and social outcomes through person‑centred, co‑designed services. Her approach is grounded in the belief that services work best when they are designed with the people who use and deliver them, not for them. By deeply understanding people’s experiences and needs, she works collaboratively to design, test, deliver and continuously improve services that are effective, inclusive and sustainable.

With a Master’s degree in Public Health, Chanelle brings experience from government, the humanitarian sector and the UK charity sector. This background supports her service design practice in complex systems, where change requires collaboration across organisations and disciplines, early testing and learning, and shared ownership of outcomes. She uses design thinking, systems thinking and behaviour change approaches to reduce risk, build trust and turn meaningful involvement into real change.

Before joining Imperial College Health Partners, Chanelle led the Innovation and Change Team at the Centre for Ageing Better. She worked with local authorities, voluntary sector organisations and partners across health, work and housing to co‑design new approaches to shared challenges. She also supported organisational change through strategic planning, Theory of Change facilitation and building design capability.

Earlier in her career, Chanelle led Type 2 diabetes prevention at Diabetes UK, using co‑design and digital service development to help people understand and reduce their risk of developing diabetes. Prior to this, she worked in the humanitarian sector, working with and responding to the needs of communities impacted by disaster in eastern and southern African countries.