Responsible to: Head of Population Health Management (NHS NW London Integrated Care Board) and Innovation Manager (Imperial College Health Partners)
Accountable to: Director, Imperial College Health Partners
Location: London (hybrid)
Salary: The exact contractual terms of and nature of the contract will be agreed with the successful candidate. The successful candidate can either be contracted through a fixed term contract or underneath a freelancer contract
Hours: We anticipate that the role will be 2-3 days per week, for a period of 6-9 months
Closing date: 23:59, Sunday 16 March 2025
Interviews: Thursday 19 March 2025
We are recruiting for an experienced Product Manager to drive development and user engagement of the NW London Evaluation Toolkit, lead on its day-to-day management, and manage the pipeline for improvement.
Apply by sending a CV and cover letter to ea@imperialcollegehealthpartners.com.
About the role
The newly published NW London Evaluation Toolkit was collaboratively conceptualised and designed by a cross-sector consortium of health and care, academic, and innovation organisations in NW London, with collective aims to:
- Improve the evaluation capability of health and care staff in NW London
- Standardise the approach we use to do evaluation in NW London
- Enable improved decision-making through better use of qualitative and quantitative evidence
The toolkit will be the home for tools, resources and guidance to support users to conduct their own evaluations and access expert evaluation support, with ultimate aims of enabling system-wide decision-making that supports better patient and population health outcomes, boosting staff productivity, securing funding, and building a learning health system.
The Product Manager will play an integral role in driving the realisation of these ambitions by taking the toolkit from initial launch through to robust use by target users across the NW London health and care system, driving user-centred development.
The post-holder will need to demonstrate an ability to work autonomously with self-direction. The wider cross-sector consortium will value the proactive recommendations and product management expertise of the post-holder.
Whilst working in an environment of significant complexity, this is an exciting opportunity to drive a product with significant sector-wide support and ambition behind it towards pressing and relevant challenges for the NHS.
Responsibilities
- Develop and execute product strategy to drive enhancements to the evaluation toolkit (website) in line with sector-wide ambitions
- Collaborate with stakeholders and line managers to develop a product strategy, create 1-2 year product roadmap, and deliver against that roadmap – in line with success metrics defined by the NW London Evaluation Consortium
- Conduct user research: collect and analyse target end-user experience to drive roadmap
- Develop recommendations for prioritisation of development for decision by NW London Evaluation Consortium
- Design process to vet and approve submissions of new content for website (e.g. templates and resources; repository of completed evaluations)
- Liaising with the contracted developer to deliver product enhancements
- Act as primary source of expertise on the product
- Managing the day-to-day operational delivery of the toolkit:
- Responding to enquiries from a range of stakeholders and users of the toolkit in a timely way, escalating to line managers where appropriate
- Providing support to enable users to access specialist evaluation expertise (e.g. coordinate access to evaluation surgeries)
- Reporting regularly on product performance and user experience to stakeholders, including generating Google Analytics reports
- Liaising with contracted developer responsible for maintenance in the case of performance/functionality issues
- Adhering to agreed Information Governance procedures, setting up and maintaining processes as necessary
- Communications and engagement
- Support spread and adoption of the toolkit through participation in promotional events and communications and engagement opportunities
- Administration
- Support line managers and/or steering group members with administrative processes including sending out meeting invites, notes, actions & follow-ups, management of risks and issues log, and preparation & dissemination of papers/packs
Person specification
Essential knowledge and experience:
- Product management experience owning and maintaining website roadmap
- Knowledge of agile methodologies and user-centred design principles
- Experience in web-based content management using WordPress
- Experience in use of Google Analytics for monitoring site performance and user behaviour
- Experience working with diverse stakeholders at all levels to deliver change
Preferred knowledge and experience:
- Demonstrable knowledge, experience and history of working with NHS provider organisations and systemically within Integrated Care Systems
- Good understanding of change management processes, principles, methodologies and tools
- Good understanding of health inequalities and population health approaches
- Basic understanding of the benefits to an organisation of having robust evaluation mechanisms of projects and programmes in place, with staff equipped to carry them out
The exact contractual terms of and nature of the contract will be agreed with the successful candidate. The successful candidate can either be contracted through a fixed term contract or underneath a freelancer contract.
We anticipate that the role will be 2-3 days per week, for a period of 6-9 months.
Apply by sending a CV and cover letter to ea@imperialcollegehealthpartners.com.