Online Consultations Project
As part of the GP Forward View, NHS England has allocated a £45 million fund over three years to support the implementation of online consultation systems in general practice. Imperial College Health Partners (ICHP) has been working with the North West London Collaboration of CCGs to support this initiative in North West London (NWL).
The overall objectives for the Online Consultations project are:
There is very little evidence around what patients and the public think about online consultations and the opportunity to access primary care in this way, yet understanding these perceptions is key to successful implementation.
As such, the decision was taken to commission research with patients and the public across North West London (NWL) explore how, from patients’ perspectives, the potential of online consultations might best be used to improve their experience of primary care.
An independent research agency – CurvedThinking – was commissioned to meet the following objectives:
A series of focus groups were run across NWL in February 2018. Participants were representative of the patient population of the area with quotas set on age, ethnicity, life stage and socio-economic group.
The insights gained from this research were extensive which can be viewed in the summary. The findings have been used to inform the development of the pilots being implemented across NWL and have also been used by other systems, including internationally, to inform their work in this space.
The NWL Collaboration of CCGs have also provided a response to patient and public feedback.
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